Terms of Service

Effective Date: June 13, 2026  |  Last Updated: June 13, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at punch-delivery.click (the "Website") and all related services, features, content, and functionality offered by Punch Pizza (collectively, the "Services").

By accessing the Website, creating an account, placing an order, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using our Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

You must be at least eighteen (18) years of age to use our Services. By using the Website and placing orders, you represent and warrant that you are at least 18 years old. If you are under 18 years of age, you may only use our Services with the supervision and consent of a parent or legal guardian who agrees to be bound by these Terms.

These Terms are governed by applicable federal law and the laws of the state in which Punch Pizza operates within the United States. By using our Services, you consent to the jurisdiction and venue of the applicable courts for any disputes arising under these Terms.

2. Description of Services

Punch Pizza is a food service business operating in the United States. Through our Website at punch-delivery.click, we offer the following services:

• Online Food Ordering: Customers may browse our menu and place orders for pizza and related food products online through the Website.
• Delivery Services: We provide food delivery to eligible addresses within our designated delivery zones. Delivery availability, times, and fees may vary depending on your location and the time of your order.
• Pickup Services: Customers may also place orders online for in-store or curbside pickup at designated Punch Pizza locations.
• Account Management: Registered users may create and manage personal accounts to track order history, save preferences, and receive promotional communications.
• Promotional Offers and Loyalty Programs: From time to time, we may offer special promotions, discounts, coupons, or loyalty reward programs subject to their own terms and conditions.
• Customer Support: We provide customer support services to assist with order inquiries, complaints, and general questions about our products and services.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of Services. Menu items, pricing, availability, and delivery zones are subject to change at any time without notice.

Punch Pizza does not guarantee the continuous availability of our Website. The Website may be temporarily unavailable due to maintenance, technical issues, updates, or circumstances beyond our control. We will make reasonable efforts to restore service as promptly as possible.

3. User Accounts and Registration

To access certain features of our Services, including saving your order history or managing preferences, you may be required to create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Keep your password confidential and not share it with any third party.
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other breach of security.
• Accept responsibility for all activities that occur under your account, whether or not authorized by you.

We reserve the right to suspend or terminate your account at any time and for any reason, including but not limited to violation of these Terms, suspected fraudulent activity, or non-payment of any amounts owed. You may not create multiple accounts for the purpose of circumventing our policies, promotions, or restrictions.

4. User Obligations and Prohibited Activities

By using our Website and Services, you agree to use them only for lawful purposes and in accordance with these Terms. You agree to comply with all applicable local, state, and federal laws and regulations in connection with your use of our Services.

4.1 General Obligations

You agree to:

• Provide truthful, accurate, and complete information when placing orders, creating accounts, or contacting customer support.
• Pay all charges, fees, and taxes associated with your orders in a timely manner.
• Ensure that delivery information (address, contact number, access instructions) is accurate and complete.
• Be present or arrange for a responsible adult to receive your delivery at the specified delivery address.
• Use our Services only for personal, non-commercial purposes unless expressly authorized by us in writing.

4.2 Prohibited Activities

You agree that you will NOT:

• Use our Website or Services for any unlawful, fraudulent, or malicious purpose.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Engage in any conduct that restricts or inhibits any other person from using or enjoying our Services.
• Use automated systems, bots, scrapers, or other automated tools to access, collect, or extract data from our Website without our prior written consent.
• Attempt to gain unauthorized access to any portion of our Website, servers, networks, or systems connected to our Website.
• Upload or transmit any viruses, malware, or other harmful code through our Website.
• Use our Website to transmit unsolicited communications, spam, or promotional materials to other users.
• Circumvent, disable, or interfere with security features of the Website.
• Engage in any activity that places an unreasonable or disproportionately large load on our Website infrastructure.
• Resell, sublicense, or commercially exploit any part of our Services without express written authorization from Punch Pizza.
• Submit false or fraudulent orders, chargebacks, or refund requests.
• Harass, threaten, or abuse our employees, agents, or delivery personnel in any manner.
• Violate any applicable local, state, federal, or international laws or regulations.

Violation of any of these prohibited activities may result in immediate termination of your account, cancellation of your orders, and may subject you to legal liability. We reserve the right to report any unlawful activities to appropriate law enforcement authorities.

5. Ordering, Payment Terms, and Pricing

5.1 Placing Orders

When you place an order through our Website, you are making an offer to purchase the selected food items subject to these Terms. Your order is not confirmed until you receive an order confirmation from us. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

All orders are subject to availability. In the event that an item you have ordered is unavailable, we will notify you and offer a suitable alternative or a refund for that item.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable sales taxes as required by law. Prices are subject to change at any time without prior notice. The price applicable to your order will be the price displayed at the time you complete your purchase.

Delivery fees, service fees, and any applicable surcharges will be clearly disclosed before you complete your order. We are not responsible for any additional charges that may be imposed by your financial institution.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on our Website at the time of purchase. By providing your payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

All payment transactions are processed through secure third-party payment processors. We do not store your full credit card or payment information on our servers. Your payment information is subject to the privacy policy and terms of the applicable payment processor.

5.4 Refunds and Cancellations

Once an order has been confirmed and preparation has begun, cancellations may not be possible. If you wish to cancel an order, please contact us immediately at [email protected]. Refunds, if applicable, will be processed at our sole discretion and in accordance with our Refund Policy. Refunds will be credited to the original payment method used for the purchase.

If you receive an incorrect or unsatisfactory order, please contact our customer support within twenty-four (24) hours of receiving your order. We will work to resolve the issue promptly and may, at our discretion, offer a replacement, credit, or refund.

6. Delivery Terms

Delivery services are available within designated delivery zones only. Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors including but not limited to traffic, weather conditions, high order volumes, and other circumstances beyond our control. We are not liable for delays in delivery that are attributable to factors outside our reasonable control.

You are responsible for ensuring that the delivery address provided is accurate and accessible. If a delivery cannot be completed due to an incorrect address, inability to access the property, or no person being available to receive the order, we may charge a re-delivery fee or treat the order as non-refundable at our discretion.

Title and risk of loss for food items pass to you upon delivery. Punch Pizza is not responsible for the quality or safety of food items that have been left unattended at the delivery location at your request.

7. Intellectual Property Rights

All content on our Website, including but not limited to text, graphics, logos, images, photographs, video content, audio clips, software, data compilations, and the overall design and layout of the Website (collectively, "Content"), is the property of Punch Pizza or its content suppliers and is protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

The Punch Pizza name, logo, taglines, and all related product and service names, design marks, and slogans are trademarks or registered trademarks of Punch Pizza. You may not use any of our trademarks without our prior written consent. All other trademarks, service marks, and trade names appearing on our Website are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and Services for your personal, non-commercial use only. This license does not include the right to:

• Modify, reproduce, distribute, or create derivative works based on our Content.
• Use our Content for any commercial purpose or public display.
• Remove any copyright, trademark, or other proprietary notices from our Content.
• Transfer the license to any other person or "mirror" the Content on any other server.

Any unauthorized use of our intellectual property immediately terminates the license granted above and may violate applicable copyright, trademark, and other laws, exposing you to civil and criminal liability. We actively monitor and enforce our intellectual property rights to the fullest extent permitted by law.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement in accordance with the Digital Millennium Copyright Act (DMCA).

8. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable United States federal and state privacy laws, including the Federal Trade Commission Act (FTC Act) with respect to consumer protection and unfair or deceptive trade practices. To the extent applicable, we also comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, which provide certain rights regarding the collection and use of personal information.

9. Food Safety and Allergen Disclaimer

Punch Pizza takes food safety seriously. However, we cannot guarantee that our food products are free from allergens, including but not limited to peanuts, tree nuts, dairy, eggs, wheat/gluten, soy, fish, and shellfish. Our food is prepared in facilities that handle various allergens, and cross-contamination is possible.

If you have food allergies or dietary restrictions, it is your responsibility to inform us at the time of ordering and to carefully review the ingredient and allergen information provided on our Website. We are not responsible for any adverse reactions or health consequences resulting from the consumption of our food products if allergen information was disclosed on our Website or provided upon request.

Nutritional information provided on our Website is approximate and may vary due to portion sizes, preparation methods, and ingredient variations. This information is provided for informational purposes only and should not be relied upon as a substitute for professional nutritional or dietary advice.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON OUR WEBSITE.
• WARRANTIES THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED.
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

We do not warrant the quality, safety, or suitability of any food products ordered through our Services beyond what is required by applicable federal and state food safety regulations. Your use of our Services and consumption of our food products is at your own risk.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, goodwill, or business opportunities.
• Business interruption or loss of business.
• Personal injury or property damage arising from your use of our Services or consumption of our food products, except to the extent caused by our gross negligence or willful misconduct.
• Unauthorized access to or alteration of your transmissions or data.
• Any other matter relating to our Services.

THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you in their entirety. In such states, our liability will be limited to the fullest extent permitted by applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its officers, directors, employees, agents, contractors, licensors, partners, and successors (collectively, "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or inability to use our Website or Services.
• Your violation of any provision of these Terms.
• Your violation of any applicable local, state, federal, or international law or regulation.
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights.
• Any content or information you submit, post, or transmit through our Website.
• Your negligent or willful misconduct.
• Any dispute between you and any third party in connection with your use of our Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with our defense of such claims. You agree not to settle any claim without our prior written consent. This indemnification obligation will survive the termination of these Terms and your use of our Services.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Punch Pizza. These links are provided for your convenience and informational purposes only. We have no control over, and assume no responsibility for, the content, privacy policies, terms, or practices of any third-party websites or services.

You acknowledge and agree that Punch Pizza is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through any third-party websites or services. We strongly encourage you to read the terms and privacy policies of any third-party websites or services that you visit.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and applicable state law, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the federal and state courts located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

We operate in compliance with applicable United States federal laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), governing consumer protection and unfair or deceptive trade practices.
• The Electronic Communications Privacy Act (ECPA).
• The Computer Fraud and Abuse Act (CFAA).
• The Digital Millennium Copyright Act (DMCA).
• All applicable federal and state food safety regulations.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other California consumer protection laws. Please refer to our Privacy Policy for information about your rights and how to exercise them.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or our Services, the parties shall first attempt to resolve the dispute informally. You agree to contact us first at [email protected] and provide a written description of the dispute, your proposed resolution, and your contact information. We will attempt to resolve the dispute within thirty (30) days of receiving your notice.

15.2 Binding Arbitration

If the parties are unable to resolve the dispute informally within thirty (30) days, any unresolved dispute, controversy, or claim arising out of or relating to these Terms or our Services shall be resolved by binding arbitration administered by a recognized arbitration organization in the United States in accordance with its commercial arbitration rules. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Punch Pizza.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights. Additionally, either party may bring claims in small claims court for disputes within the applicable monetary limits.

16. Term and Termination

These Terms will remain in full force and effect for as long as you use our Website or Services. We reserve the right, in our sole discretion, to:

• Terminate or suspend your account and access to our Services at any time, with or without cause, and with or without notice.
• Refuse service to any person or entity for any reason not prohibited by applicable law.
• Remove any content or information you have submitted to our Website.
• Block your access to our Website or Services.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations for orders placed before termination.

Upon termination, all rights and licenses granted to you under these Terms will immediately cease. The following provisions of these Terms shall survive termination: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive termination.

17. Changes to Terms of Service

Punch Pizza reserves the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. We may also notify you of material changes by sending an email to the address associated with your account or by displaying a prominent notice on our Website.

Your continued use of our Website or Services after the effective date of any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our Services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed about our current policies and your obligations. It is your responsibility to check for updates to these Terms.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable under applicable law by a court of competent jurisdiction or an arbitrator, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, such provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalidity or unenforceability of the severed provision.

The failure of Punch Pizza to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Punch Pizza.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements or policies expressly incorporated herein by reference, constitute the entire agreement between you and Punch Pizza with respect to your use of our Website and Services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings with respect to our Services, the content and computer programs available through our Services, and the subject matter of these Terms.

No oral or written information or advice given by Punch Pizza or its authorized representatives shall create a warranty or in any way increase the scope of our obligations under these Terms.

20. Force Majeure

Punch Pizza shall not be liable for any delay or failure to perform our obligations under these Terms to the extent that such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, power outages, internet or telecommunications failures, or public health emergencies. In the event of a force majeure event, we will make reasonable efforts to minimize disruption to our Services and will notify you of any material impact on your orders.

21. No Third-Party Beneficiaries

These Terms of Service are for the sole benefit of Punch Pizza and you. Nothing in these Terms, express or implied, is intended to or shall create any rights, obligations, or remedies in any other person or entity, including but not limited to employees, agents, contractors, or third-party service providers, unless expressly stated otherwise in these Terms.

22. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without the prior written consent of Punch Pizza. Any attempted assignment without our consent shall be null and void. Punch Pizza may freely assign or transfer these Terms and any of its rights or obligations hereunder without restriction. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

23. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you need to contact us for any reason related to your use of our Services, please reach out to us using the following contact information:

We strive to respond to all inquiries within two (2) to three (3) business days. For urgent matters related to food safety or order issues, please use the email address above and clearly mark your message as urgent.

These Terms of Service were last updated on June 13, 2026. © 2026 Punch Pizza. All rights reserved.